Editor’s Note: The following article was written by Barbara Menzelos, and is reprinted from the September 17 edition of The Daily Breeze Opinion.
On July 25 our 15-year-old daughter fell off a cliff in Palos Verdes Estates. She was picnicking with friends when they decided to walk down one of the paths to the beach, worn down by the local surfers. As she was walking, the ground crumbled under her feet and she lost her balance and fell. This paper had a short article about her falling 150 feet (luckily, not accurate) and being rescued by helicopter from the rocks against the water’s edge.
I received the call while cutting up fruit with my cousin for my son’s 10th birthday party. My friend who called could not form the words to give me enough information on why I should go immediately to Malaga Cove, but the hysteria in her voice said it all. My husband, cousin and I rushed to our daughter and found local neighbors and the police at her side. A shirtless man followed us around, and I later learned that he and his boys were the first to reach our daughter and his missing shirt was wrapped around our girl’s bleeding head.
To say that our friends, neighbors and church helped us is an understatement. What I did not foresee was the expert and responsive care she would receive in the next few hours and days. Our daughter fell off a cliff and into the arms of our community’s emergency and health care system.
The paramedics took over for the police, assessing her condition and placing her on a plastic gurney that was lifted into the helicopter hovering above. The wind created by the helicopter’s blades pushed us aside and at this point we could only watch.
My cousin, at my side, was visiting here from Bulgaria. Bulgaria is a country most Americans know little about or can find on a map. Suffice it to say that Bulgarians are proud of their country. That day, for the first time, she regretted that years before she and her husband had not immigrated to this country to raise their family. Not because of the opportunities here, for they have a good life in Bulgaria, but because of the response of our community. The best of being an American showed up for us that day.
The helicopter landed at Harbor UCLA. Our daughter was taken directly to the trauma center where she was immediately surrounded by an expert trauma team. There was an internist, orthopedist, ophthalmologist, neurosurgeon and more specialties than I could comprehend or even spell. After hours in trauma she was sent to pediatric ICU where the nurses’ eyes rarely left her. The attending doctor in ICU explained our daughter’s condition in detail and told us in regards to Harbor UCLA, “We may not be pretty but we’re good.”
Our daughter’s next move was to the pediatric floor where she would spend the next four days. I imagined at this point all this wonderful care would fade. Thinking of my experiences in the prettier private hospitals, I remembered waiting all day to see the doctors only to miss them as I stepped out for coffee. I was once told by a surgeon “everyone is important to somebody,” I couldn’t help but think that he was not a father yet as I responded, “yes, you’re right, everyone is important to somebody.”
Our experience at Harbor UCLA was different. Our indigent community and our uninsured may be getting better care in the South Bay than some of us with the best insurance coverage. Harbor UCLA is misunderstood by many in our wealthier communities. My daughter’s case was led by a pediatrician who was at one time president of the American Academy of Pediatrics; her fellow attending doctor was equally qualified. The students, interns, residents and fellows were impressive doctors and doctors-in-training, enthusiastic about medicine. The attending doctors visited often and took their time with our questions and concerns. They worked as a team, discussing our daughter’s case and making the best choices for her care in a holistic manner. Our daughter, their patient, was an important part of their teaching system. Harbor UCLA teaches medicine with experienced, published research doctors with something that I thought was lost in medicine: compassion.
Thank you to everyone in our community who may feel they pay more than their share of taxes. Thank you to the police and paramedics, and thank you most of all to the doctors at Harbor UCLA who treat the underprivileged among us. We met on July 25 when you all put out your arms to catch our daughter as she fell off a cliff in Palos Verdes Estates. She is home recovering and doing well.
Barbara Menzelos is a resident of Palos Verdes Estates.